Refund policy

01When a refund applies

A delivered top-up is final. Once Gems or Nitro are credited to the player ID on the order, BACKPACK TECH LLC does not take them back and does not refund that charge.

If you paid and the currency did not arrive, email [email protected] within 48 hours. Include the order reference and the player ID. We will send the currency again or refund that charge.

02When it does not

A refund does not apply when:

• The currency reached the player ID you typed, even if that ID was wrong
• You changed your mind after a successful delivery
• A game publisher later banned the account, rolled back items, or changed the currency
• The request arrives more than 48 hours after payment and the currency was delivered

03How to ask

Write to [email protected], or to BACKPACK TECH LLC, 1862 Vista Way, El Cajon, CA 92019. One request per order is enough. We reply to the address you write from.

The refund, when one is due, goes back through the same method you paid with: Cash App, Apple Pay, or Google Pay. How long that takes is set by that service.

04Chargebacks

Contact us before you dispute the charge with your bank or wallet. A chargeback opened without that email can block future orders from the same payer.